: We have stayed at Jasper Motor Inn on many occasions, it has always been our ‘go to’ accommodation every time we come to Adelaide. We have never had any problems with our bookings until 21/10/22. As we had booked so far in advance, we could not remember who had made the booking, my husband or me, but knew we had as it had been recorded in our family calendar. On arrival we explained this to the male attendant, and we started looking under my details. He advised that there was no booking under my name. I then suggested we look under my husband’s name, who was also present at the time. “No booking, no booking”. I again asked to look under my husband’s name and gave him my husband’s name. “No, no booking”. I asked if they had any rooms still available. “No”. “What do we do now”. “You’ll have to go somewhere else”. And “Good Luck” from another witness to the event. And, no we did not give a reservation number at the time as we had never been asked for this before, but always a name and phone number. We proceeded to our vehicle, a little concerned as to where we were going to stay for the night. We headed to Booking.com again from my phone and was able to book into the only room left available at the Glenelg Motel, way out of our way and $65/night dearer. After settling into our accommodation my husband received a phone call from Jasper’s Motor Inn asking what time we would be arriving. He explained to the male caller that we had already been there and told we didn’t have a booking, so we had to find somewhere else. With this the call was ended. On 18/11/22 when I received the credit card statement, I found that we had been charged by Jasper Motor Inn for this accommodation and rang them. I was told that we were charged as we did not cancel our reservation. After some toing and froing, they suggested to ring Booking.com to discuss further. I rang Booking.com and explained our situation.
: They then tried to call Jasper Motor Inn, but the phone was not answered. Booking.com then sent them an email requesting refund. When I called again on 28/11/22 to follow up Booking.com advised that they had received an email from Jasper Motor Inn explaining that we couldn’t provide a name, phone number or reservation number so we couldn’t stay there. They again sent an email explaining our situation. On 7/12/22 I again called Booking.com to follow up. They had again received an email explaining Jasper Motor Inn are refusing to refund us as we did not follow the cancellation procedure as per Booking.com policy. Booking.com are unable to do anything for us and we feel very frustrated as we know we have and had tried all we could but believe there may has been a communication breakdown involved. As one last attempt, I have just called Jasper Motor Inn in the hope to resolve this issue, if not a refund, then a credit for the same value for next time we stay. When I explained this situation to the male attendant there was silence and then “no refund”. I explained that I was trying to resolve this situation with him as we had always enjoyed our stays there and wanted to continue our accommodation relationship with him. He then sounded angry, became argumentative, and then laughed sarcastically at me. He told me to not call again and to ring Booking.com. It is with sadness that I write this review but after trying every attempt to resolve this situation I now believe this man to be very unkind and the situation, I believe, is thievery.